Shipping policy

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification via email once your order has been shipped.
  • Please note that processing times may be slightly longer during peak seasons, sales, or product launch periods.

Domestic Shipping (Australia-Wide

WebbysDesignCo currently ships Australia-wide only.

Shipping charges for your order will be calculated and displayed at checkout based on the total order weight and your delivery location.

All orders are shipped via Australia Post (Standard or Express options available at checkout).

Delivery times may vary depending on your location, but are generally:

  • Standard Shipping: 3–8 business days
  • Express Shipping: 1–3 business days

Please note that once your order has been lodged with Australia Post, we are not responsible for any delays caused by postal or courier services.
Order Tracking

When your order has shipped, you will receive an email notification containing a tracking number.

You can use this number to track your order directly through the Australia Post tracking portal at auspost.com.au/mypost/track.

If you do not receive your tracking email or have any issues checking your order status, please contact us at webbysdesignco@outlook.com.au and we’ll look into it for you.
Damaged, Lost or Delayed Parcels

Once a parcel has been handed over to Australia Post, it becomes their responsibility.

WebbysDesignCo is not liable for lost, stolen, or damaged parcels once they are in transit.

If your parcel arrives damaged or does not arrive within the estimated timeframe, please lodge an enquiry directly with Australia Post for resolution.
Shipping Address

Please ensure your shipping address is entered correctly at checkout.

WebbysDesignCo is not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned due to an incorrect address, the buyer will be responsible for additional shipping charges to resend it.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:

📧 shantarawebb@gmail.com

Thank you for supporting WebbysDesignCo — every order means the world to us!