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This Privacy Policy describes how WebbysDesignCo (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.webbysdesignco.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services — including customers, website visitors, and others whose personal information we may collect in connection with the Site.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted here with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of those changes.

How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from several sources. The information we collect and use depends on how you interact with our Site and Services.

In addition to the specific uses described below, we may use information we collect to:

  • Communicate with you
  • Fulfil orders and provide Services
  • Comply with legal obligations
  • Protect our Site and business from misuse or fraud

Personal Information We Collect

Information You Provide Directly

This includes information you submit when you make a purchase, contact us, or create an account. Examples include:

  • Contact details: your name, email, phone number, and address
  • Order details: billing and shipping information, order number, and payment confirmation
  • Account details: username, password, and login details
  • Customer support: messages or inquiries sent to our support email or through social media

Information We Collect Automatically
We automatically collect certain information about your device and how you interact with our Site using cookies and similar technologies. This may include:

  • Device type and browser information
  • IP address and general location
  • Pages visited and links clicked
  • Order and browsing behaviour

 

Information from Third Parties

We may receive personal information from:

  • Shopify, our ecommerce platform provider
  • Payment processors, who handle secure transactions
  • Shipping partners, such as Australia Post, for order fulfilment and delivery updates
  • Advertising and analytics partners, who help us improve marketing and customer experience

How We Use Your Personal Information
We use your personal information for the following purposes:

  • To process orders — including payments, shipping, returns, and customer support
  • To manage your account — including order history and login preferences
  • To improve our Site and services — such as analysing customer trends and preferences
  • For marketing — to send promotional updates, newsletters, or discount offers (you can opt out anytime)
  • To comply with legal requirements — such as tax and record-keeping obligations

Cookies

Our Site uses cookies to ensure a smooth shopping experience, remember your preferences, and help us improve performance.

You can adjust your browser settings to refuse cookies; however, some parts of the Site may not function properly without them.

For information on Shopify’s cookie usage, visit https://www.shopify.com/legal/cookies.

How We Share Your Information
We may share your information with:

  • Service providers who help operate our business (e.g. payment processors, couriers, web hosting)
  • Shopify, which powers our store and processes information as described in its own Privacy Policy
  • Marketing partners, to help us advertise products or promotions
  • Legal authorities, if required by law or to protect our rights and safety

We do not sell or rent your personal information.

User-Generated Content
If you post product reviews, photos, or other content publicly on our Site or social media, that content may be visible to others. Please do not include personal details in public posts.

Third-Party Links

Our Site may contain links to third-party websites or apps (such as Instagram, TikTok, or Etsy). We are not responsible for the privacy or security practices of those websites. Please review their policies before sharing personal information.

Children’s Privacy

WebbysDesignCo does not knowingly collect or store personal information from anyone under 16 years old. If you believe a child has provided us with their details, please contact us so we can delete the information.

Security and Retention

We use industry-standard measures to help protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

We retain your information only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access and request a copy of your information
  • The right to correct inaccurate data
  • The right to request deletion of your data (except where legally required to retain it)
  • The right to withdraw consent to marketing communications

To exercise any of these rights, please contact us at webbysdesignco@outlook.com.au.

Complaints

If you have concerns about how we handle your information, please contact us at webbysdesignco@outlook.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 shantarawebb@gmail.com

Thank you for trusting WebbysDesignCo — your privacy and confidence mean everything to us.