WebbysDesignCo Refund & Returns Policy
At WebbysDesignCo, every creation is made with care, creativity, and attention to detail. We take great pride in the quality of our handmade products and want you to be completely happy with your purchase.
If for any reason you are not satisfied, please review our refund and return policy below.
Returns
Eligibility:
You may return any unused and unopened non-custom items within 30 days of delivery for a full refund.
Non-Returnable Items:
Please note that custom-made or personalised products (including but not limited to custom tumblers, snow globe cups, apparel, keychains, and accessories) cannot be returned or refunded, as they are made to order.
Condition:
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Return Process:
To initiate a return, please contact us at shantarawebb@gmail.com with your order number and details. Once approved, you will receive return instructions.
Refunds
Processing Time:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original payment method.
Shipping Costs:
Return shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund total.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your card provider, as posting times can vary.
If you’ve done this and still haven’t received your refund, please contact us at shantarawebb@gmail.com
Exchanges
We only replace items if they are defective or damaged (excluding damage caused during transit).
If you need to exchange a defective item, please contact shantarawebb@gmail.com and we’ll guide you through the process.
Items Damaged During Transit
Once your order has left our hands and is in the care of Australia Post, any damage or loss during transit becomes their responsibility.
If your item arrives damaged, please lodge a claim directly with Australia Post.
We do not provide refunds or replacements for items damaged in transit.
Consumer Guarantees
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe a product purchased from us is damaged, faulty, unsafe, or not as described, please contact us within a reasonable time after purchase.
If a minor issue occurs, we may repair or replace the product. If the product has a major failure, you may choose between a replacement, refund, or store credit.
For more details about your rights, visit consumerlaw.gov.au.
Please Note:
- Items damaged from misuse, wear and tear, or improper care are not considered faulty.
- If an item is replaced, the new item becomes your property, and the returned product becomes ours.
- Items marked as seconds, sale, or sample items cannot be returned due to the known imperfections listed at purchase.
Contact Us
If you have any questions about our refund or return process, please contact:
📧 shantarawebb@gmail.com
Thank you for choosing WebbysDesignCo — your satisfaction and trust mean everything to us.